Walter Dixon

You've got a business colleague who's hostile...a client who's furious...a staffer who's deeply cynical-how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible. "Here's the challenge," Mark says. "People have their own needs, desires, and agendas. They have secrets...